Support
Get help with your account, report something unsafe, or ask for a moderation decision to be reviewed.
Effective and last updated: August 12, 2026
Account and product help
For sign-in problems, profile or Lichess connection issues, data exports, deletion requests, broken pages, or other product problems, email support@chesswire.app.
Include your Chesswire handle, what you expected, what happened, the page URL, and approximate time. Screenshots are useful, but remove private information and never send passwords, session cookies, or authentication codes.
Report content or a user
Use the report action attached to the relevant post, comment, profile, or chat message. That preserves the correct item and context for moderators. Use block when you want to prevent interaction with an account.
If you cannot access the report control, email support with the public URL and a concise explanation. For imminent danger, contact local emergency services before contacting Chesswire.
Appeals
To appeal a removed item, feature restriction, suspension, or account decision, email support@chesswire.app from the email associated with your account.
Include your handle, the decision you are appealing, the relevant URL or date, and why you believe the decision should change. One complete appeal is more useful than repeated messages. A person not responsible for the original action should review the appeal when practical.
Privacy and policies
See the Privacy Policy, Terms of Service, and Community Guidelines for how Chesswire handles data and community activity.